The way we work has shifted dramatically from the traditional office setup to a remote and hybrid approach. Employees now need access to business systems from multiple devices across different locations, and as a result, MDM (or Mobile Device Management) has become a much greater priority for businesses. To tackle the security threats and privacy issues associated with distributed work on mobile devices, it’s essential that organizations also create a mobile device management policy for employees to follow. 

What is a Mobile Device Management Policy?

A Mobile Device Management (MDM) policy is a set of rules that establish how employees can and should securely use mobile devices. A mobile device management policy covers securing data in laptops, smartphones (either iOS or Android), tablets, and portable media devices. 

MDM policies apply to employees, contractors, part-time staff, or other personnel who access company data. The key features of MDM policies include clauses that govern productivity, inventory, security, and compliance. 

If you regularly engage contractors, it’s vital to create a sound mobile device management policy, conduct regular training, and use non-disclosure agreements (NDA) whenever necessary to protect sensitive business data. Let’s explore a mobile device management policy template and the benefits of MDM policies. 

Mobile Device Management Policy Template

A mobile device management policy template should include the following sections:

• Purpose: Define the scope of the policy, including applicable devices and the intended audience.
• Definitions: Provide simple definitions for any technical terms within the document which may be unfamiliar to the employee.
• Responsibilities: Define the mobile device management responsibilities of both the employer and employee.
• Acceptable Use: Outline the specific usage rules for all company hardware and software.
• Organizational Protocols: Share details of how compliance with the policy will be tracked, and the consequences for non-compliance.

Your mobile device management policy template should end with a declaration of compliance for the employee and employer to sign. Some MDM policy templates also include best practices for risk management and details of company-provided support for device-related issues.

Benefits of a Mobile Device Management Policy 

1. Better Management of Devices 

Companies may need to implement a variety of device policies, such as Bring Your Own Device (BYOD), Company Owned Business Only (COBO), or Company Owned/Personally Enabled (COPE). Regardless of the approach you take, all companies should assess risks around employee devices to establish sound policies and control. 

Some of the critical activities that companies must engage in include updating security configuration and security updates on firmware and applications. The remote management of mobile devices allocates an administrator’s powers to quarantine, disable, restrict access, or manage users, for instance, who’ve left the firm. 

2. Secure Data and Applications 

A mobile device management policy ensures systems are frequently patched to seal security vulnerabilities. The role of an MDM policy is to run the updates from a central point to enhance security and adhere to government regulations. 

Similarly, applications carry an aspect of risk, which necessitates controls. Your policy should cover the configuration and use of apps, as well as prohibited apps. There’s also a need to create role-based permissions that further segment control and use to enhance security. 

3. Helps Companies Embrace a Bring Your Own Device (BYOD) Policy 

Remote work sometimes involves recruiting workers from distant locations, emphasizing the need for their own devices. Additionally, 67% of employees say they use their own devices at work. Although BYOD increases productivity and cost savings, you’ll need to create a sound policy to eliminate the vulnerabilities associated with personal devices. BYOD policies play an essential role in safeguarding against mobile malware and data loss. 

4. Enhances Productivity and Efficiency 

A mobile device management policy also covers automated device management with configurations that deliver time and money savings for your organization. Essentially, you’re in a position to securely update multiple devices at once, which increases speed and eliminates the chance of human error. 

Timely and automatic updates mean minimal disruptions to a working day. In addition, employees are more productive because they are no longer required to make physical trips to the IT department. 

5 Tips for Creating a Strong Mobile Device Management Policy 

1. Discourage Use of Public Wi-Fi and USB Ports 

Public Wi-Fi is a common loophole that hackers use to access company data. Moreover, public Wi-Fi is an unsecured network, making businesses more vulnerable to attacks from malware. Your organization should always advise employees against using public Wi-Fi to minimize attacks. 

In addition, a USB device is a gateway for malware, putting your systems at risk. Luckily, the evolution of cloud-based storage eliminates the need to transfer or store data using removable devices. 

2. Enforce Scheduled Updates 

Software loses its stability and effectiveness over time, creating an opportunity for the emergence of bugs. Consequently, experienced hackers exploit vulnerabilities and patches to infiltrate your network. Enforcing updates ensures you’ve got a stable IT environment that’s less likely to attract attacks. 

3. Password Management 

Passcodes or passwords for screen access are critical facets in the access control of remote devices. Although passwords seem like an obvious requirement, some companies overlook them, enhancing the risk of data loss and theft. 

Your mobile device management policy should promote secure guidelines like 2-FA (Two-factor Authentication), password complexity, minimum and maximum password age limit, and time limits for login sessions. 

4. Periodic Back-up of Files 

In a remote work environment, regular back-ups are an essential process to ensure data from applications like email servers or users’ files are copied externally to enhance recoverability in case of an accidental deletion or data loss. 

Employees or contractors using mobile devices should be advised to back-up data on the cloud instead of local drives. Equally, IT admins should set systems to make periodic back-ups on cloud storage daily, weekly, or per system demands. 

5. Create a Data Loss Prevention Clause 

In remote or hybrid workforces, you have very little control of employees’ work environments, which means your business can lose data through device theft, malware or malicious apps, or accidental sharing. In the BYOD situation, it’s even more tricky to maintain or enhance protection.

Here are a few tips to safeguard your data:

• Data Classification: Businesses can take a page out of military institutions’ books by classifying data into either Top Secret, Secret, or Confidential. The different classifications involve labeling and access protocols to enhance security. 
• Monitoring Mobile Users: Create a system to closely monitor mobile users more prone to breaches and infractions of data policies. 
• Conduct Regular Training: Educate your staff on the importance of data integrity to protect the company from data loss. 

Examples of Mobile Device Management Policies

Office 365 MDM Policy 

Microsoft 365 is a vital system for simplifying IT operations. Its admin center lets you create users and manage groups. Microsoft 365 utilizes Intune to push policies, like backing up to iCloud or access to the app store, for devices with iOS. 

MDM Policy Windows 10 

Windows 10 MDM has various features, including a Windows defender aimed at protecting mobile devices. Its security policy touches on crucial factors like restricting remote access to devices, setting credential requirements for PINS and passwords, and limiting the use of legacy technology. 

Third-party MDM software like Jamf for Macs or Kaseya for PCs can also automate processes that keep your devices healthy, secure, and up-to-date.

Put Electric’s Mobile Device Management Expertise to Work

There’s no hiding from today’s dynamic work environment and the need to securely manage mobile devices remotely. By implementing a mobile device management policy, companies can enhance their data integrity, ensure compliance, and reduce the risk of cyber attacks. Electric is the ideal partner for all your MDM needs. We absorb the high acquisition cost of MDM software and apply our pool of experts to manage mobile devices effectively. Contact us today to learn more.